SHIPPING POLICY
Thank you for shopping at ROSEN STORE. We aim to provide a seamless and efficient shopping experience, including fast and reliable shipping. Please review our shipping policy below.
1. Shipping Methods and Delivery Time
We offer a variety of shipping options to meet your needs. The available shipping methods and estimated delivery times will depend on your location and the items in your order.
Standard Shipping: Delivery in 5-10 business days (depending on location).
Expedited Shipping: Delivery in 3-7 business days.
Overnight Shipping: Next-day delivery available for orders placed before 3PM.
International Shipping: Delivery time varies by country, typically between 10-15 business days.
2. Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and delivery destination. You can view the available shipping options and their costs before completing your purchase.
Free Shipping: We offer free standard shipping on orders over $60 to USA.
Discounted Shipping: Periodic promotions may offer discounted or free shipping. Details will be provided at checkout.
3. Order Processing Time
All orders are processed and shipped within [1-3] business days. Orders placed on weekends or holidays will be processed on the next business day.
4. Shipping Restrictions
We currently ship to the following locations:
Domestic: USA
International: Canada, Australia, French & More.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. If you have any questions about the status of your order, please contact our customer support team.
6. Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us at rosens4911@gmail.com. We will investigate the issue and work with the carrier to resolve it. Depending on the circumstances, we may issue a replacement or refund.
7. Customs and Duties (International Orders)
For international orders, you may be subject to customs fees, duties, and taxes, which are the responsibility of the customer. Please check with your local customs office for more information on any applicable charges.
8. Address Changes
Please ensure that the shipping address provided is correct before placing your order. If you need to make changes to your address, contact us as soon as possible. Once an order has been shipped, we cannot make changes to the address.
9. Shipping Delays
While we strive to provide timely delivery, unforeseen circumstances such as weather conditions, holidays, or carrier issues may cause delays. We will notify you of any significant delays that may affect your order.
10. Contact Us
If you have any questions or concerns regarding your shipment, please feel free to contact our customer service team at:
Email: rosens4911@gmail.com