RETURN POLICY
ROSEN STORE Return & Refund Policy
Return Request Window
Customers must request a return within 5 calendar days of the purchase date. To qualify, the item must be unused, unworn, and in the same condition as received, with its original packaging and any tags or seals intact. Proof of purchase is required.
How to Request a Return
Email rosens4911@gmail.com within the 5-day period with your order number, the item, and the reason for your request. Please wait for return instructions before sending anything back. Returns sent without authorization may not be accepted.
Items That Cannot Be Returned
For hygiene and safety reasons, opened or used personal-care, beauty, or ingestible products are not eligible for a change-of-mind return. Perishable, customized, and other non-returnable products may also be excluded where permitted by law. Contact us if you are unsure whether an item qualifies.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us promptly with your order information and photos when possible. We will review the issue and provide the appropriate remedy. This policy does not limit any rights or remedies required by applicable law.
Return Shipping
For approved change-of-mind returns, customers are responsible for return shipping unless otherwise agreed. For a confirmed store error or defective item, we will provide an appropriate remedy consistent with applicable law.
Refund Timing
Once the returned item is received and inspected, we will notify you whether the refund is approved. For approved refunds, our goal is for the customer to receive the refund to the original payment method within 30 calendar days of approval. Payment providers and banks may affect posting times; if there is a delay, please contact us so we can investigate. Any shorter refund deadline required by applicable law takes precedence.
Exchanges
Contact us within the return request window if you would like an exchange. Exchanges depend on eligibility and product availability.
Contact
ROSEN STORE — rosens4911@gmail.com