RETURN POLICY
At ROSENSTORE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be returned within 5 days of the original purchase date.
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging with tags still attached (if applicable).
Some products, such as [list of non-returnable items like perishable goods, personalized products, or intimate items], are not eligible for returns due to hygiene or other reasons.
2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at rosens4911@gmail.com your order number and the item(s) you wish to return.
2. Our team will provide you with a return authorization (RA) number and return instructions.
3. Pack the item securely in its original packaging and ship it back to us using a trackable shipping method.
Return Authorization Number: [RA Number] (This must be included with your return.)
3. Return Shipping Costs
Return Shipping Fees: The customer is responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., defective or incorrect items).
Free Returns: In certain cases (e.g., defective or wrong items), we may provide a return shipping label or cover return shipping costs.
4. Refunds and Exchanges
Refunds: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 30 business days for the refund to be processed and reflect in your account.
Exchanges: If you would like to exchange your item for a different size, color, or product, please contact us at rosen4911@gmail.com. If the exchange is approved, you may be required to return the original item and place a new order for the replacement product.
5. Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately at rosens4911@gmail.com. We will arrange for a return, replacement, or refund at no additional cost to you.
6. Non-Returnable Items
For the following items, we cannot accept returns:
Personalized or custom products
Perishable goods (e.g., food, flowers)
Intimate or sanitary items
Gift cards
Downloadable software products
Sale or clearance items
Please review the details of your order carefully before purchasing.
7. Restocking Fees
A restocking fee of 5% may apply for returns of certain items, such as large or bulky products. This will be communicated to you at the time of return request.
8. Late Returns
If you return an item after the specified return window, we may not be able to process your return. In such cases, we will notify you and may offer store credit or a partial refund at our discretion.
9. Contact Us
If you have any questions or need further assistance with your return, please contact our customer service team at:
Email: rosens4911@gmail.com